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Help - Basics - General

What follows are frequently asked questions about digital materials and the Rochester Public Library web site. Click the question to hear the question and answer. Each answer is followed by a back to top link that leads back to the list of questions.

What kinds of materials can I check out from this site?

  • Kindle Books
  • Adobe EPUB eBooks
  • Adobe PDF eBooks
  • Open PDF eBook
  • Open EPUB eBook
  • OverDrive WMA Audiobooks
  • OverDrive MP3 Audiobooks
  • OverDrive Music
  • OverDrive Video

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What software do I need to use the titles at this site?

The software you need depends on the format you want to download. To review system requirements and download free software for your preferred format, click below…

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How can I learn more about the formats and software available at this site?

Each format available at this site has a dedicated help page that describes what you can do with the format and what software you need to have. To read more about your preferred format, click below…

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Can I download a title multiple times during the checkout period?

Yes. Download titles during the checkout period from the My Bookshelf page.

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How can I see titles that are available for check out right now?

Use the 'Advanced Search' page. To display all of the titles that are available for check out right now, check the 'Only show titles with copies available' box on the 'Advanced Search' page. You can also further narrow your search, by Subject or Format, for example.

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What is an enhanced title?

Enhanced titles come with additional material provided by the publisher. Once you have checked out an enhanced title, you will be able to download the title and the additional material. An enhanced title counts as a single checkout.

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Is there a mobile version of this website?

Yes. The mobile version should display automatically when you access http://rochester.lib.overdrive.com on your mobile device.

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Which formats can I download from the mobile version of this website?

The formats you can download from the mobile version depend on your mobile device…

  • Adobe EPUB eBooks can be downloaded to devices running Android v1.5 (or newer), BlackBerry v4.5 (or newer), iOS v4.0 (or newer), or Windows Phone 7 using OverDrive Media Console v2.0 for Android, BlackBerry, iPhone, or Windows Phone 7.
    To download OverDrive Media Console, click here.

  • OverDrive MP3 Audiobooks can be downloaded to devices running Android v1.5 (or newer), BlackBerry v4.5 (or newer), iOS v4.0 (or newer), and Windows Phone 7 using OverDrive Media Console. To download OverDrive Media Console, click here.

  • Kindle Books can be checked out on your mobile device and downloaded to any Kindle device via Wi-Fi or USB.

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I am trying to access this site on my mobile device, but my browser shows the standard site instead of the mobile site. What should I do?

  1. Close the web browser on your device.
  2. Open the browser
  3. Delete cookies.
  4. Delete temporary Internet files.
  5. Access http://rochester.lib.overdrive.com again.
    The mobile version of the website should be displayed.

If you still have problems accessing the site, please email support. Be sure to tell us which device you have as well as the Internet browser and version that you are using.

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I got a 'Security warning' error in Android while browsing this site. What should I do?

If you get a security warning while browsing our website on an Android device, click 'Continue' to add the security certificate to your browser’s list of accepted sites.

Sometimes the Android Browser doesn’t have access to the most up-to-date security certificates, and thinks our website is a potentially dangerous page. We regularly update these certificates to ensure maximum security for you.

Please note, if you see this same warning appear for a website you are unfamiliar with or do not trust, you should tap 'Cancel' to avoid the site.

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